Return Policy

At A and C Auto Parts, we strive to ensure you receive the exact part you need. If a return is necessary, please review our policies below to ensure a smooth process.

General Return Conditions

• Parts must be returned in their original, re-sellable condition.
• Parts returned that are not the exact original part shipped by us will not be refunded.
• Parts returned that are not in the original condition shipped (excluding items damaged in shipping and verified by A and C Auto Parts) will not be refunded.

Shipping Costs & Non-Needed Items

Original shipping charges are non-refundable. If an item is returned because it is no longer needed, or because it was ordered incorrectly by the customer, the customer is responsible for all shipping costs. We will not refund shipping charges for these situations; refunds will apply to the cost of the part only.

Damaged, Defective, or Incorrect Parts

If you receive a damaged/defective part or an incorrect part, please notify our customer service department immediately via email, text, or phone. For a quick resolution, please include clear pictures of the item and a diagnostic report.

The Return Process (RMA)

• Return Address: Once your return is approved, you will be provided with an exact return address in writing. Parts must be sent back only to the exact address provided. Parts returned directly to A and C Auto Parts without following RMA instructions will be forwarded to the correct processing address at the customer’s expense.
• Tracking: Returning the part is the responsibility of the customer. A and C Auto Parts must be provided with a return tracking number when the item is shipped.
• Timeframe: The item must be returned within 7 business days of receiving the RMA.

Inspections & Refunds

Once the part is received at the designated facility, it will be thoroughly inspected by our in-house mechanics. Following the inspection, a credit request will be forwarded to accounting. A full or partial refund will be provided as per the customer's request and approval, depending on the replacement needed. Customer refunds are processed after the conclusion of the order as determined by our mechanics and customer service team.