Refund and Returns Policy
Parts must be in the original re-sellable condition. Parts returned that are not the original part shipped will not be refunded. Parts returned that are not in the original condition shipped (excluding items damaged in shipping and verified by A and C Auto Parts) will not be refunded
If you receive a damaged/defective part or an incorrect part please notify our customer service department via email, text or phone with pictures and diagnostic report for quick resolution. DO NOT SEND THE PART BACK BEFORE BEING INSTRUCTED BY CUSTOMER SERVICE AGENT(return merchandise authorization RMA) IN WRITING. Returning the part is the responsibility of the customer and A and C Auto Parts must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided once the part is approved of being sent back to our location for further processing. Parts must be sent back to the exact address provided by the customer service agent and will be sent in writing as well to customer. Parts returned to A and C Auto Parts will be forwarded to the correct address listed on the RMA instructions, at the customer’s expense. Once the part is received a full refund or partial refund will be provided as per customer request and approval depending on replacement requested. Once the item is received at A and C Auto Parts it will be inspected by our in-house mechanics and a credit request will be forwarded to accounting. Customer refunds are processed after conclusion of order as per our mechanics and customer service.
If you have any questions feel free to call us at +1 (216) 961–6840